Billing FAQs

To renew your membership, follow this link and select the package you would like to purchase. You will be redirected to our secure payment partner, and your account will be updated to reflect your new membership package. 

After making a payment, you will receive an email receipt as confirmation from Stripe. If you are a new member, you will also receive an email from Nutrable within 24 hours to set up your account. If you encounter any issues with your account or payment, please email support@nutrable.com.

We do not store your payment details. If you're experiencing issues with your payment, please contact support@nutrable.com for assistance.

Refunds are only available if you have not activated your account. For any refund queries, please contact support@nutrable.com.

If you've made a payment but don’t have access to Nutrable, first check your email for a payment receipt or an account activation email. For new members, it may take up to 24 hours for your account to be set up. If the issue persists or you haven’t received an email within 24 hours, please contact support@nutrable.com for further assistance.

You can contact us by emailing support@nutrable.com, and we will get back to you within 24 hours.

The best plan depends on your specific needs and goals. Nutrable offers various plans, ranging from 3-month to annual options, with no differences in features or support levels. If you’re unsure, consider starting with a shorter plan and upgrading later as you get more familiar with the platform.

When your membership ends, you will lose access to the Nutrable site. To avoid any interruptions, you can renew your membership before it expires by following this link.

Yes, you can cancel your account at any time. However, no refunds will be provided, and you will retain access to Nutrable until the end of your paid plan.

To cancel your account, please email support@nutrable.com, and we will assist you with the cancellation process.