Data Protection & Privacy Policy

This privacy policy (“Privacy Policy”) describes how and when Nutrable Limited (“Nutrable”, “we”, “us” and/or “our”) collects, uses and shares your personal data when you use the website www.nutrable.com and/or communicate with Nutrable through another contact channel (collectively, the “Services”).

Nutrable Limited with its address at 77 Cavendish Street, London W1W 6XB, United Kingdom will be the controller of your personal data. We collect your personal data through your interaction with our Services. When you use our Services, you acknowledge that we will handle your personal data as described in this Privacy Policy, therefore we recommend that you read it carefully.

1.The personal data we collect from you
When you interact with our Services we will collect personal data when you submit it to us in the following ways:

  • Your personal profile: if you choose to set up an account with us, we will ask you to provide some personal details, such as your first name, last name, the country where you are located as well as your gender and date of birthdate. To set up your account with us, we will ask for you to provide a username and password. 

  • Health interest: you will be asked to select a health interest(s) which will help us to provide you with articles, health talks, podcasts and information more closely related to your interests.

  • Coaching: when you send us an enquiry via our Ask The Coach feature, we will collect the question asked and the response from our nutritional therapist.

  • Rate The Plate: when you send a Rate The Plate request, we will collect the photo image of your plate for evaluation in addition to the response from our nutritional therapist coach.

  • Supplements: if you decide to search for supplements through our website you can save your search results. If you wish to purchase any supplements which feature on our website, we will direct you to the third party’s webpage where you can purchase the supplements directly. Please note that you do not purchase supplements from our website.

  • Consultations: if you wish to arrange a consultation with a nutritional therapist, you can select the therapist you wish to arrange a consultation with, book a time and date, and make payment (via Stripe, our third party payment processor – please note that we do not have any access to your payment information processed by Stripe). Once the therapist has been notified of your booking, you will have the option of completing a “Consultation Questionnaire Form” which will ask you for details concerning previous and/or existing health conditions as well as any relevant medical symptoms, food diary, allergies, family health history, lifestyle and nutrition.  The Consultation Questionnaire Form is optional.

  • Nutritional therapist: if you are a nutritional therapist engaged with our service we hold certain personal data about you for users of our website to connect with you and arrange a consultation. This personal data will include, full name, job title, qualifications, areas of expertise and photo image.

  • Health Check: when you request a Health Check, we will collect the blood test that you requested.  Blood test results will emailed directly to your email address and not be shared with Nutrable.

  • Contact page: when you send us an enquiry via our contact page, we will collect your full name, email address and the details of your enquiry.

  • Automated technologies: the servers hosting the website automatically record certain information about you when you use the website, including details of your IP address, operating device, search terms, search filters clicked on, purchase links clicked, nutritional therapists viewed and/or saved. Nutrable will only use this information to understand the manner in which pages of the website have been visited in order to monitor and improve the website. For further details please see the section on “Cookies” below.

2.How we use your personal data
Under applicable data protection laws, we are required to specify the legal basis under which we are allowed to process your personal data. We may process your personal data to perform our services to you, for the establishment, exercise or defence of legal claims or proceedings and to comply with our legal and regulatory obligations, for our legitimate interests or where we have your consent. We may use your personal data as follows:

  • To process any request or enquiry you make in connection with the content and products we feature or our Services generally; 

  • To allow you to search for content and products on our website, as well as to allow you to save your searches;  

  • To personalise our Services to you and provide you with a personalised experience on our website;

  • To offer you website content that includes items that you might be interested in;

  • To connect you with your coach and facilitate any communication with your coach;

  • To connect you and arrange a consultation with a nutritional therapist;

  • To connect you and arrange a health check;

  • To notify you about changes to our Services and provide you customer service; 

  • To improve and monitor the quality of our Services; 

  • To protect the security of IT and communication systems, online platforms, website and other systems, preventing and detecting security threats, fraud or other criminal or malicious activities; 

  • To comply with our legal and regulatory obligations and requests, including reporting to and/or being audited or investigated by national and international regulatory bodies; 

  • To comply with court orders and to exercise and/or defend our legal rights;

  • To manage consultation booking and customer support;

  • To understand how you visit our website, how you interact with us and to enrich your user experience, and to tailor your searches to your needs; and 

  • To send you communications about our services which may be of interest to you, as described in the “Marketing” section below.  

If Nutrable intends on using any personal data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the personal data is collected.

We may conduct data analysis and research to gather market insights about trends in the industry as well as information on the popularity of certain content, products and services. Please note, however, that any data used for these purposes will be aggregated.  No personal data will be exposed and you will not be able to be identified from it.

3.Marketing

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). We may use your personal profile data and health interest to form a view on what think you want or need, or what may be of interest to you. This is how we decide which products and services may be relevant to you. We may, therefore, contact you by email and/or SMS to provide you with information about relevant products and services (Health Talks for example) similar to those which you have searched for or used previously on our website. 

You may opt out of receiving our marketing communications by following the details in each communication we send to you (“unsubscribe”) or at any time by contacting us at: support@nutrable.com.

We will continue to contact you for non-marketing related purposes where we need to issue a field corrective or safety notice, or to where we need to send certain information to you under a legal, regulatory, or ethical requirement.

4.Cookies

a) Our use of cookies and other technologies

As many other websites, we use cookie technologies to collect data concerning the use of website and to improve our Services.

Cookies may be stored on your device and sent back to you when you use the Services a second time.  Through cookies, websites record the actions and preferences of users so as to prevent the user to enter them when the user returns to the website a second time or when the user browses another page of the same website. Cookies are also used to monitor browsing sessions, to store information about users who have access to the site and may contain a unique identification code that makes it possible to trace the user's browsing session in the website, for statistical and advertising purposes. Users may also download on their devices cookies owned by websites and servers other than the site they are visiting at that time ("Third Party Cookies"). Some cookies are necessary for the technical functioning of the site; if you do not accept this type of cookie, some functionalities and features of the site may not be accessible.

There are different types of cookies, depending on their characteristics and functions, and they may be stored on the users’ devices for different periods of time: session cookies are erased at the end of each browsing session; persistent cookies can persist until the date predetermined by their owner.

Nutrable uses the following cookies on the website:

  • Strictly necessary cookies: these cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.

  • Performance cookies: these cookies are used by Google Analytics to collect information on how you use our website including viewing trends.

  • Functional cookies: these cookies allow users to navigate according to certain predetermined criteria, such as the language or products to be purchased, in order to improve the quality of the service.

  • Targeted and advertising cookies: these cookies are specifically designed to gather information from you on your device to build user profiles from users to the website to gather and provide better search results for you.  

Strictly necessary cookies are necessary to provide the website to you. We use such cookies without your prior consent. All other cookies are dropped after you have consented via the cookie banner on our website.

We may change our use of cookies over time, but our use of cookies will generally fall into the above categories. Please visit this page regularly so that you are aware of any changes.

Please pay attention to the fact that if you choose to disable certain cookies, even through the browser, the website may not work properly, and some of its features may not be available or may not work properly.

b) Opting out of cookies and other similar technologies

Users can select the cookies that they wish to enable, disable or delete (totally or partially) using the tools offered by the browser used. In any case, it should be noted that the disabling of technical / functional cookies could lead to a deterioration in the use of the site and that some services offered or some features of the site may not work properly or not be available, and that users may be asked to change or insert manually some information or preferences whenever they visit the site.

(c)Third party cookies

This website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as "Google"). Google Analytics uses cookies to help a website to analyse how users use the website. The information generated by the cookie about your use of our website (including your IP address) will be transmitted and stored by Google on servers in the USA.

You can block the cookie’s collection of data regarding your use of this website (including your IP address) as well as the processing of this data by Google, by downloading and installing the browser add-on found under the following link: http://tools.google.com/dlpage/gaoptout?hl=en.

As an alternative to the browser add-on, you can go to https://tools.google.com/dlpage/gaoptout in order to opt out from being tracked by Google Analytics within this website in the future. An opt-out cookie will be stored on your device, which means that you will have to click this link again if you delete your cookies.

For more information on cookies and how they can be managed and deleted please visit http://www.allaboutcookies.org/ or http://www.networkadvertising.org/choices/.

5. Our disclosure of your personal data

We may share your personal data with the following:

  • Limited third party service providers: Select third parties who provide services to us may have very limited access to certain personal data specifically, name, gender, country and health interests.  This information is used for providers of authentication, website analytics, hosting and cloud computing services. No personal information from the Consultation Questionnaire Form, Ask the Expert feature, Rate The Plate feature or any recommendations from the consultation is shared with any third party.

  • Payment processor: if you wish to arrange a consultation with a nutritional therapist, you will need to make payment. To process your payment we use Stripe, a third party payment processor. Your payment will be processed by Stripe who processes your personal data, including payment information, in accordance with its privacy policy. You can access its privacy policy via this link: Privacy Policy - United Kingdom | Stripe | United Kingdom.

  • Administrative and legal reasons. We may disclose personal data as we deem necessary and appropriate under applicable laws, such as to comply with a subpoena, bankruptcy proceedings, or similar legal process; in response to lawful requests by public, governmental and regulatory authorities.

  • Business transfers. We may disclose and transfer your information and data to a third party: (a) if we assign our rights regarding any of the information to a third party or (b) in connection with a corporate merger, consolidation, restructuring, sale of certain of our ownership interests, assets, or both, or other corporate change, including without limitation, during the course of any due diligence process.

6. Security measures

We make use of physical, technical and administrative measures to safeguard the information in our possession against loss, theft and unauthorised use, communication or modification of personal data. Please pay attention to the fact that, in any case, no transmission or storage of personal data can be guaranteed as 100% secure. Consequently, while committing ourselves to protect the information in our possession, we cannot guarantee or ensure the total security of any information that you send us.

7. Children

Our Services are not aimed at individuals under 18. If you are aware of the fact that a minor under 18 has given us your personal data, please contact us at: support@nutrable.com.

We do not intentionally collect personal data from children under 18. If we are aware of the fact that a minor under 18 has given us his/her personal data, we will take the necessary measures to remove this information.

8. Amendments to this privacy policy

We may revise this Privacy Policy over time. The most recent version of the Privacy Policy will govern Nutrable's use of your personal data and will be available on the website: Privacy Policy[NW1] .   We may make changes to this Privacy Policy in our sole discretion. By continuing to access  or use our Services after any changes have become effective, you accept the terms of the Privacy Policy as revised.

9. Data retention and deletion

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected and processed, in accordance with our retention policies, applicable laws, and regulatory obligations. Account and profile information is generally retained while your account remains active. If your account becomes inactive, we may delete or anonymise your personal data after 24 months of inactivity unless retention is required for legal, regulatory, safeguarding, fraud prevention, or tax purposes.  Health-related information submitted through coaching, consultations, questionnaires, or Rate The Plate features may be retained for longer periods where necessary to provide services, maintain records, or comply with applicable legal obligations.

You may request deletion of your Nutrable account and associated personal data at any time by contacting us at support@nutrable.com. Following a verified deletion request, your account access will be removed and your personal profile information will be deleted or anonymised. Associated personal data will generally be deleted within 30 days unless we are required to retain certain information for legal, regulatory, fraud prevention, safeguarding, or tax purposes. Certain limited information may be retained where required by applicable law or regulatory obligations.

10.Data transfers

The data that we, or our third party service providers, collect from you may be stored in the United Kingdom and/or European Economic Area (“EEA”) as well as being transferred to a destination outside the EEA, such as to the United States. This location may not provide the same protections as the data protection laws in the United Kingdom and/or EEA. Where the country we transfer your personal data to outside the EEA is not already recognised by the European Commission as providing adequate protection, we will implement appropriate safeguards (such as the European Commission approved standard contractual clauses) to govern such transfers, pursuant to applicable data protection laws. Nutrable will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. If you require further information, please contact us at support@nutrable.com.             

11.Links to other websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Nutrable (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that Nutrable endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

12. Terms and conditions

Your access to and use of the website is subject to the Terms of Use .

13. Your rights

You may have the right to: (a) access the personal data we hold about you; (b) request we correct any inaccurate personal data we hold about you; (c) request we delete any personal data we hold about you; (d) restrict the processing of personal data we hold about you; (e) object to the processing of personal data we hold about you; (f) not be subjected to a decision based solely on automated processing, including profiling; and/or (f) receive any personal data we hold about you in a structured and commonly used machine readable format or have such personal data transmitted to another company.

Please note that we may ask you to verify your identity before responding to such requests.

Where you have been asked to consent to the processing of your personal data, you can withdraw consent, such as by contacting us using our contacts details below. Any withdrawal of consent will not affect the lawfulness of the processing based on your consent before the withdrawal. Please also note that where you withdraw consent, we will only stop processing your personal data that relates to the withdrawal of consent.

To exercise any of your rights in connection with your personal data, please contact us using the contact information in the “Contact Us” section below. If you are located in the United Kingdom or the EEA, you have the right to complain to a data protection authority in your country about our collection and use of your personal data.

14. Contact Us

If you have any questions regarding this Privacy Policy or about your privacy when using our Services, please contact us at: support@nutrable.com.